Business Process & Back-Office Support

Some work is essential to the business and none of it needs to be done by the business.

Contact centre coverage, back-office processing, bookkeeping, and IT support are essential, but the volume of this work often moves with the seasons or the sales pipeline, which makes it expensive and slow to staff permanently in-house.

We provide dedicated teams for these functions, sized to match the volume you actually have, and matched to the industry-specific way each function typically gets used.

Capabilities

Four functions, matched to where they're used most.

Contact Centre & Customer Support
Retail & e-commerce

Order support and back-office handling, with multilingual capability and capacity that scales for seasonal demand.

Back-Office & Documentation
Real estate & hospitality

Data entry, tenant support, and documentation processing for high-volume, process-driven work.

Accounting & Bookkeeping
Professional services

Bookkeeping and financial reporting support for practices that need it done accurately without a full in-house team.

IT Support & Software Development
Mid-market corporates

Software development, QA, and IT helpdesk capacity for teams that need technical delivery without a full internal function.

How it works

Matched to the function, then scaled with demand.

Identify the function

We agree exactly which function and volume you need covered.

Match the right team

We assign a team experienced in that specific function and industry.

Integrate & launch

The team integrates with your existing tools and processes before going live.

Scale with demand

Capacity flexes up or down as your volume changes, rather than staying fixed.

The outcome is essential work that gets done reliably, at a cost and headcount that moves with your actual volume, not a fixed team sized for your busiest month.

800+

people across the wider operating network we draw these teams from.

UAE-licensed

registered in Meydan Free Zone, Dubai.

Talk to us about the function you need covered.

Tell us the volume and the season, and we'll tell you what a team for it looks like.

Contact Us